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About My Repair Link

My Repair Link is an internet based repair tracking solution, developed for insurers, brokers, accident management companies, fleet managers, bodyshops and end users. The system allows the user to track their repair 24/7 365 days a year, at their convenience. The interactive tracking solution has been developed to provide real time updates for each client, thereby ensuring a high standard of customer care. 

Insurers/Brokers/Accident Management Company Specific Benefits:- 

  • Bespoke branded solutions available
  • 24/7 Accessibility for you and your clients 
  • Tailored reporting
  • Live view of all clients’ claim/repair progress
  • Personalised page for your clients 
  • Clients kept up to date via SMS and email
  • Built in changeable parameters to ensure every key stage of the claim/repair process is managed effectively and within a set timescale
  • Clients can access repair tracking and a booking in tool via their internet enabled mobile phone
  • Enhances customer care levels
  • Repair estimates and invoices can be submitted by the bodyshop directly through the system to ensure that all documentation reaches the correct handling centre
  • Non-Conforming bodyshops can easily be identified and any issues can be addressed expediently.  
  • Can be integrated to work in unison with your existing systems, thus minimising the need of additional input of information

Fleet Manager Specific Benefits:-

  • Bespoke branded solutions available
  • 24/7 Accessibility for you and your drivers
  • Tailored reporting
  • Live view of all drivers’ claim/repair progress which will enable better utilisation of your fleet
  • Personalised page for your drivers 
  • Drivers kept up to date via SMS and email
  • Built in changeable parameters to ensure every key stage of the claim/repair process is managed effectively and within a set timescale
  • Drivers can access repair tracking and a booking in tool via their internet enabled mobile phone

Bodyshop Specific Benefits:-

  • Bespoke branded solutions available for your clients
  • 24/7 Accessibility for you and your clients
  • Personalised page for your clients 
  • Clients kept up to date via SMS and email
  • Clients can access repair tracking and a booking in tool via their internet enabled mobile phone
  • Unique booking in tool that allows you to select available booking in dates and the client can then choose a date/time from selections you have stipulated online
  • Online solutions to reduce the call costs and time spent updating/booking clients in
  • Easy to update
  • User friendly
  • Time saving
  • Enhances customer care levels
  • Updates work providers and clients
  • Allows you to monitor your work flow more efficiently

Contact us for a quote and further information on how My Repair Link can benefit your organisation